Returns, Exchanges & Warranty Policy
Returns Policy
SavvyBoater.com is committed to providing quality products and outstanding customer service. We understand that customers may sometimes need to return an item. Please review the following guidelines regarding returns, exchanges, and product-related claims.
General Return Requirements:
- Eligible returns must be requested within 30 days of the original purchase date.
- Products returned under our standard return policy must be unused, unopened, and in their original packaging.
- Products must be properly packaged to prevent damage during return shipping.
- Customers are responsible for return shipping costs unless otherwise authorized by SavvyBoater.com or required by applicable law.
- Customers are responsible for verifying product compatibility, dimensions, and suitability before purchasing. SavvyBoater.com is not responsible for customer ordering errors or incorrect product selections. This does not limit our responsibility for products that do not conform to their advertised descriptions or specifications.
- Boat Cover and Bimini Top orders may not be canceled more than 24 hours after being placed.
- All returns require prior authorization from SavvyBoater.com. Products returned without authorization may be refused.
These requirements apply to standard returns. Claims involving damaged, defective, incorrectly manufactured, or improperly fitting products are addressed separately below.
Product-Specific Return Policies
The following return restrictions and restocking fees apply to eligible standard returns:
| Product | Returns Policy |
|---|---|
| Propellers – PowerTech | $49.95 restock fee $69.95 exchange fee |
| Propellers – all other brands | $15 restock fee |
| Seats – Bentley’s | Non-returnable |
| Seats – Springfield, Wise | 20% restock fee |
| Bimini Storage Boots | Non-returnable |
| Bimini Tops – all brands | Non-returnable |
| Custom Boat Covers – all brands | Non-returnable |
| Semi-custom Boat Covers - Carver | 25% restock fee |
| Semi-custom Boat Covers - Westland | Non-returnable |
| Specialty Boat Covers - Carver | Non-returnable |
| Fenders / Buoys (other than Polyform A1, A2, A3) | Non-returnable |
| All Other Products | 20% restock fee |
Products identified as non-returnable are not eligible for standard returns due to changes of mind, customer ordering errors, incorrect product selections, or personal preference.
If a product is reported to be defective, incorrectly manufactured, damaged during shipping, or not as advertised, SavvyBoater.com will review the claim in accordance with the procedures outlined below.
A reported product issue does not automatically qualify an otherwise non-returnable product for a return or refund. Such claims must be reviewed and evaluated to determine an appropriate resolution, subject to applicable law.
Returns Process
- Complete and submit our Return Request Form. All return requests are subject to review and approval. If approved, you will receive a Return Authorization Number and instructions for returning your product.
- Package the unused, unopened product in its original packaging and ensure it is properly protected against damage during shipping. Different instructions may apply to approved returns involving product defects or other reported issues.
- Clearly mark the outside of the package with your Return Authorization Number.
- Ship your package using a trackable shipping method and retain the tracking information for your records.
- Once an authorized return has been received and inspected, any approved refund, less applicable restocking fees and other authorized deductions, will be issued to the original payment method in accordance with applicable law.
Please note: Products returned without prior authorization, or products that do not meet the applicable return requirements, may be refused or returned to the customer at the customer's expense, subject to applicable law.
Exchanges
If you wish to exchange an eligible product, please submit a return request for the original product and place a new order for the replacement product.
All exchanges are subject to the applicable product return restrictions, restocking fees, and return authorization requirements.
Exchanges involving damaged, defective, or incorrectly supplied products will be handled in accordance with our Claims Review and Investigation procedures outlined below.
Warranty Claims
Products sold by SavvyBoater.com may be covered by warranties provided by their respective manufacturers. These warranties are administered by the manufacturers, not SavvyBoater.com.
For warranty issues that arise after the initial purchase and delivery, customers should contact the product manufacturer directly for assistance. Warranty coverage, terms, and available remedies are determined by the manufacturer in accordance with its warranty policy.
If you are unsure how to contact the manufacturer of your product, please contact us, and we will be happy to assist you in locating the appropriate contact information.
Nothing in this policy limits any rights or remedies available under applicable law.
Damaged, Defective, or Improperly Fitting Products
If you receive a product that is damaged, defective, or does not fit, please contact SavvyBoater.com for assistance.
SavvyBoater.com will review the reported issue and, when necessary, coordinate with the product manufacturer to determine an appropriate resolution.
Customers are required to reasonably cooperate with the claims review process, including providing requested photographs, measurements, descriptions, or other documentation necessary to evaluate the reported issue.
Depending on the circumstances, an appropriate resolution may include repair, adjustment, replacement, or refund, subject to applicable law.
Returns, replacements, and refunds are not automatically authorized based solely on a customer's report of a product issue. Claims must be reviewed and reasonably substantiated before a discretionary remedy will be approved.
All claims involving reported product issues are subject to our Claims Review and Investigation procedures outlined below.
Claims Review and Investigation
SavvyBoater.com reserves the right to review and investigate return requests and claims involving product fit, quality, workmanship, shipping damage, manufacturing defects, or other reported product issues before authorizing a discretionary return, exchange, replacement, or refund.
As part of this process, customers may be required to provide information and documentation reasonably necessary to evaluate the reported issue, including but not limited to:
- A detailed description of the reported problem.
- Photographs or videos clearly documenting the issue.
- Product measurements, installation details, or other relevant information.
- Additional photographs, measurements, or documentation requested by SavvyBoater.com or the product manufacturer.
Depending on the nature of the reported issue, customers may also be asked to perform reasonable measurements, inspections, or troubleshooting steps necessary to evaluate the claim.
SavvyBoater.com may coordinate with the product manufacturer to investigate the reported issue and determine an appropriate resolution. Customers must provide SavvyBoater.com and, when applicable, the manufacturer a reasonable opportunity to investigate and address the problem.
Failure or refusal to cooperate with reasonable requests for information, photographs, measurements, or other documentation may prevent verification of the reported issue and may result in the denial of a discretionary return, exchange, replacement, or refund request.
Submitting a claim does not constitute return authorization or guarantee eligibility for a refund or replacement. All claims are subject to review in accordance with applicable return policies and consumer protection laws.
Nothing in this policy limits any rights or remedies available under applicable law.
